Some help & quick tips…
How do I amend or cancel a booking?
Your Booking Confirmation email contains contact information for both the accommodation provider and roamfree.com so that you always have the option of speaking with someone about amending or cancelling your booking. Your Booking Confirmation email also contains the accommodation provider's policy on deposits, amendments and cancellation fees.
Will I be charged a fee if I amend or cancel my reservation?
Our system has been designed in such a way that your payment in most instances goes directly to the accommodation provider. The cancellation or amendment fee (if applicable) will depend on the accommodation provider's policy. You can view an accommodation provider's policy on deposits, amendments and cancellation fees on the Booking & Payment screen at the time of making your booking.
Who collects payment?
Unlike most on-line booking engines, our system has been designed in such a way that your booking and payment details in most instances, go directly to the accommodation provider. Accordingly in most instances your selected accommodation provider will collect payment from you. Information detailing who collects your payment will be displayed on the Booking & Payment page at the time you make your booking. This information is also displayed on your Booking Confirmation email.
When will my Credit Card be debited?
For most bookings, the debit takes place at time of check-in however some properties require full payment or part payment at the time of making the booking. Where an initial deposit or full payment is required at time of booking, this amount will be displayed on the Booking & Payment screen and charged to your card when you submit your request. Alternatively check your Booking Confirmation for your selected accommodation provider's policy on deposits, amendments and cancellation fees.
Will my Credit Card details be secure?
Roamfree.com protects your personal and credit card details with the latest Secure Socket Layer (SSL) encryption technology. SSL encrypts information to prevent it being read during transmission over the Internet.
How do I know that I am getting the best available rate?
Global Accommodation Search obtains it's year round and last minute availability from many different sources however the system has been designed to only show the best available rate.
Do I receive a confirmation letter from the hotel or from Roamfree?
At the completion of your reservation, you will receive a Booking Confirmation email from Global Accommodation Search. You should print this out and present it at check-in. In some cases you may also receive a confirmation directly from the accommodation provider.
How do the property ratings work?
Star ratings are established by AAAT or AANZ. You can find out how they decide what rating a property is on this rating information page.
What do I do if I have lost my Booking Confirmation?
Return to the website where you made your booking. If you have retained your username (email address) and password log in and select the relevant booking to review and reprint your Booking Confirmation. Alternatively, if you have not retained your username and password you should enter the email address which you used to make your booking and click the 'Forgot your password?' link to request an email reminder of your password. Once you have received your password reminder you can log in to reprint your Booking Confirmation.
Is my booking guaranteed?
Global Accommodation Search provides an availability search and booking facility for your specific request however ultimately the accommodation provider you select is responsible for your booking.
What will happen to my booking if I don't check-in at the accommodation I have selected?
Most accommodation providers have strict check-in and cancellation policies. If you fail to meet those conditions and have not cancelled your booking within the specified time, you may still be charged for your stay. You can view an accommodation provider's policy on deposits, amendments and cancellation fees on the Booking & Payment screen at the time of making your booking.
When I searched for accommodation, my selected accommodation provider showed available but was unavailable when I tried to book it. How can this happen?
Our reservation system in most cases operates in real time and shows up to last room availability. Until your booking is complete the room is not deemed to be sold at which time it is removed from the availability. It is possible for more than one person to request the same room at the same time. In this case whoever completes their booking first will secure the room. Any subsequent requests will now show unavailable.
What do I do if my question has still not been answered by the above questions and answers?
If your question is still not answered please send us an email with your query and we will respond to you as soon as possible. The relevant email addresses according to the type of query you have may be found below.